Return Policy
We want you to be happy with your purchase from Kevin Lee Games. Please review our return policy carefully before placing your order.
Returns
Due to the nature of our products, we do not accept returns on opened or used items.
We accept returns only if:
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The product is unopened, unused, and in its original packaging, or
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The product arrives damaged or defective
Return Window
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Return requests must be submitted within 5 business days of delivery.
Damaged or Defective Items
If your order arrives damaged or defective:
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Please contact us within 5 business days
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Include your order number and photo proof of the issue
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If approved, we will provide a replacement or refund
Return Shipping
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Customers are responsible for return shipping costs for approved returns
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If a replacement is approved due to damage or defect, Kevin Lee Games will cover the shipping cost for the replacement item
Non-Returnable Items
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Opened products
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Used products
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Products returned without prior approval
How to Request a Return
To request a return or report a damaged item, contact us at:
support@kevinleegames.net
or visit: https://kevinleegames.net/contact-us